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Delivery
Postage Costs:
- The cost for postage depends on weight/destination (see individual item descriptions for charges - currently being updated)
- Parcels to Australia will be delivered via Australia Post eParcel or courier (for professional customers)
- International parcels will be delivered via Australia Post Air Mail
Delivery Times:
Parcels will be dispatched usually within 2 days after payment has been received/cleared
Transit time within Australia is generally 1-7 working days depending on destination/delivery method
International transit time is generally 5-10 working days
Lost/Late Parcels:
- Please allow time for your parcel to arrive - while we endeavour to send orders quickly transit times do vary considerably according to destination/delivery method
- Before contacting us please check at your local post office - if you were not home when attempted delivery was made your parcel will be returned to your local post office to await collection. An attempted delivery card should of been left telling you where to collect your parcel, but this does not always happen
- If for some reason the dispatch of your order is delayed we shall contact you immediately to discuss options
Damaged Parcels:
- All care is taken to ensure your parcel arrives in excellent condition, however if damage/leakage does occur during transit - do not accept the parcel, so it will be returned to us
- If you find the items in your insured parcel have been damaged during transit after you have accepted the parcel - please contact us
Tracking parcels:
- Please contact us for tracking details/information
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